Refund and Returns Policy
Effective Date: July 10, 2024
Thank you for shopping at Alexander’s!
We appreciate your business and want to ensure a positive shopping experience. This Return & Refund Policy outlines the conditions under which you can return an item and receive a refund.
Returns
We accept returns for most items within 30 days of purchase. Returned items must be in unused and original condition, with all tags attached and the original receipt included.
Items that are not eligible for return:
- Items that have been used or damaged
- Items that are missing tags or original receipt
- Items purchased on sale or clearance
To return an item, please follow these steps:
- Contact us through the phone number listed on our website to request a return authorization.
- We will provide you with instructions on how to return the item.
- Once we receive the returned item and verify it meets the return conditions, we will issue a refund to your original payment method within 7 business days.
Shipping costs
- For returns due to our error (e.g., wrong item shipped), we will cover the return shipping cost.
- For all other returns (e.g., change of mind), you will be responsible for the return shipping cost.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear in your account.
Exchanges
We currently do not offer exchanges. If you would like a different item, you can return the original item and place a new order.
Exceptions
We reserve the right to make exceptions to this Return & Refund Policy on a case-by-case basis.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us through [Phone number] or [Email address].
Disclaimer
This Return & Refund Policy is for informational purposes only and does not constitute legal advice. You should consult with your own attorney to determine what return and refund policies are required by law for your business.